Return Policy
Dearborn has implemented a graduated return policy for physical textbooks, giving you more flexibility. If you are not completely satisfied, return your purchase with your packing slip and order number within 30 days for a full refund. Partial refunds will be granted up to 90 days from purchase. Discount amount and timing allowed for returns vary by client type. For more information, call 800.972.2220.
Return Policy: Physical Textbooks and Book Sets
- Full refund for the first 30 days after date of purchase.
- Returns made 31 to 60 days after date of purchase will be refunded at 75% of the original purchase price.
- Returns made 61 to 90 days after date of purchase will be refunded at 50% of the original purchase price.
- Returns will not be accepted after 90 days from original date of purchase.
- All associated shipping charges from the original order are non-refundable.
2-Year and 4-Year Schools, and Trade Bookstores
- Effective 3/8/2024: For a full refund on all purchases, items must be returned within 6 months from the date of purchase and accompanied by a copy of the original packing slip and/or order number. We will not be able to refund requests older than 6 months, or without accompanying documentation.
- All associated shipping charges from the original order are non-refundable.
YOU MUST CONTACT OUR CUSTOMER SERVICE DEPARTMENT AT [email protected] TO OBTAIN A RETURN AUTHORIZATION (RA) NUMBER. THE BOX THE MATERIALS ARE RETURNED IN MUST BE POSTMARKED WITHIN 30-90 DAYS OF RECEIPT OF THE ORDER AND YOU NEED TO INCLUDE THE RA NUMBER WITH THE RETURNED ITEMS. PLEASE RETURN THE MATERIALS, ALONG WITH A COPY OF THE ORIGINAL INVOICE AND RETURN AUTHORIZATION NUMBER.
- 30 Days to return if the eBook Code is NOT redeemed.
- 7 days to return if the eBook Code IS redeemed (customer will be assessed a 5% Administrative Fee).
All returns should be sent to:
Lakeside Book Company-Returns
Attn: Returns
677 Brighton Beach Road
Menasha, WI 54952