Have a Question?
Are you having trouble finding what you’re looking for? Following are some common questions and general information regarding the website and the services provided by Dearborn.
We continually update this page to reflect the most current user questions. If you don’t find the answer to your question in the following list, please contact one of our helpful teams!
How do I access Instructor Resources?
Instructor Resources are PIN-protected. To obtain the PIN for the title you are looking for, please contact your Client Experience Manager at 800.958.6707 or by email at salesops@www.dearborn.com/.
How do I access Errata updates?
Errata updates are located on the Instructor Resources page. No PIN is required to access errata updates. Instructors and students alike have access to this page to receive updates.
I don‘t know who my National Account Directors is. How can I get the person’s contact information?
Email us at partners@www.dearborn.com/ to find out who your National Account Directors is and their contact information.
How do I receive the state submittal materials for online courses?
Contact your Client Success Manager at salesops@www.dearborn.com/ to receive state submittal materials for online courses.
How do I know when products expire or new products are released?
We are constantly updating our content to remain current with the evolving industry. Visit our Product Updates page for the latest information on all product releases and soon-to-expire products.
How do I get a hard copy of the Dearborn Real Estate Education Catalog?
Request your copy of the latest Dearborn Real Estate Education Catalog.
Is my credit card transaction/sale secure on your bookstore?
Yes. Secure Socket Layer (SSL) is used to encrypt your personal information, including credit card number, name, address, and social security number. This information cannot be read as it is transmitted online. SSL is used for all pages through which personal information is transmitted.
What is Dearborn’s return policy?
Dearborn has implemented a graduated return policy, giving you more flexibility. If you are not completely satisfied, return your purchase with your packing slip and order number within 30 days for a full refund. Partial refunds will be granted up to 90 days from purchases. For more information, call 800.972.2220.
- Full refund for the first 30 days after date of purchase
- Returns made 31 to 60 days after date of purchase will be refunded at 75% of the original purchase price
- Returns made 61 to 90 days after date of purchase will be refunded at 50% of the original purchase price
All returns should be sent to:
Dearborn Real Estate Education Returns
c/o LSC Communications
1433 Pleasant Valley Road
Harrisonburg, VA 22801
NOTE: Please include the packing list with your return.
Does Dearborn offer online real estate courses?
Yes, REcampus is our exclusive online learning platform that makes it easy for any school to expand into real estate distance education. Through REcampus, your school can create a customized, branded site where students can register and take real estate online courses, from licensing and exam prep to continuing education.
Does Dearborn offer Live Online real estate courses?
Yes, REcampusLIVE is our exclusive live online learning platform that makes it easy for any school to expand into real estate distance education. Through REcampusLIVE, your school can create a customized, branded site where students can register and take real estate live online courses, from licensing and exam prep to continuing education.
How do I update my REcampus or REcampusLIVE site content, logo, or color scheme?
Many areas of your REcampus or REcampusLIVE portal can be customized to meet your school’s needs. Simply contact your Client Success Manager at 800.958.6707 or by email at salesops@www.dearborn.com/ to make these changes.
How do I add or remove available courses on my REcampus or REcampusLIVE site?
Adding and removing courses from your REcampus or REcampusLIVE site can be done by contacting your Client Success Manager at 800.958.6707 or by email at salesops@www.dearborn.com/.
How do I create/edit my REcampus or REcampusLIVE administrator account?
Administrator accounts can only be created by contacting your Client Success Manager at salesops@www.dearborn.com/. Once created, account details can be edited under the myAccount tab in the left navigation (when logged in).
How do I recover my REcampus or REcampusLIVE username and password information?
On your REcampus or REcampusLIVE login screen, click the Forgot username/password link and follow the directions provided.
I am a school administrator and need help with my REcampus or REcampusLIVE site (e.g., managing the users, enrolling a student, adding portal resources, generating reports on my REcampus site).
Please contact Technical Support at 888.213.5124 or by email at REtechsupport@dearborn.com to receive instructional videos, Fast Facts, and resources pertaining to your REcampus or REcampusLIVE inquiries.
What are the system requirements for REcampusLIVE and Real Estate Accelerator Live Online?
REcampusLIVE/Real Estate Accelerator Live Online Tech Specs:
Computers with operating system:
- Windows 7—Windows 10
- Mac OS X 10.9 (Mavericks)—10.12 (Sierra)
Mobile devices:
- iOS 9 or later
- Internet connection: 3G connection or better: Wi-Fi recommended for VoIP audio and video
- minimum iPhone 4s
- preferred minimum iPhone 5
- minimum iPad 2
- preferred minimum iPad Air
- Recommended that iPad users download HTML5Meeting for best experience
- Android 4.1 (Ice Cream Sandwich) or later
- Internet connection: 3G connection or better: Wi-Fi recommended for VoIP audio and video
Bandwidth:
- 500kbps per each video feed
- 500kbps for screen sharing
- Internet connection 1 Mbps or better: broadband recommended
*Minimum requirements depend on the number of video feeds.
Recommended browsers:
- Chrome, Firefox, Safari, and Edge will work without plug-ins
- With plug-ins, Internet Explorer 11 will work
I have questions about my eBook purchase, where do I go?
Learn more about your eBook purchase here.
Does Dearborn collect information from website visitors?
Dearborn.com uses Google Analytics and may collect information while you are using our site, which may be used to direct specific advertising upon your return to any of our websites.
Should you wish to learn more about Google remarketing processes you may click on this link: http://www.google.com/ads