Please click on a topic from the list below, or use the scroll bar to find a question that interests you.

Customer Service

Technical Support

System Requirements

Tech Support's Frequently Asked Questions

Using My Online Course

Continuing Education Requirements

Customer Service

What if I need help during the course?

Depending on the challenge, you have three customer support alternatives, one for CONTENT questions, one for TECHNICAL questions and one for SHIPPING and BILLING questions:

• Content Questions:
  
  If you need assistance understanding course content or about material that is covered in a course, please contact your school.



• Technical Questions:
  
  If your question is not answered in the following sections, please contact the Technical Support Hotline at (888) 213-5124 or e-mail REtechsupport@dearborn.com. Technical support is available 24 hours per day, seven days per week.



• Shipping and Billing questions:
  
  Please call Customer Support at (800) 972-2220 if you have questions regarding order shipment or about your bill. Customer support is available from 8:30 a.m. to 5 p.m. CST.

What is your refund policy?

• Online products
  
  Contact your school to determine their refund policy for online products. Click the Contact Us link to the left to get your school’s contact information.
  
  
• Textbooks and Software
  
  For textbooks and software that you purchased through REcampus, please enclose a copy of the packing slip that was included with your original order and ship products to the address below. We recommend that you use UPS for accurate tracking purposes. All items must be returned within 30 days from the initial date of shipment and must be in original condition. No opened software or audio CDs may be returned. Please return items to the following address:
  
  Dearborn Distribution Center
  Return Department
  940 Enterprise Street
  Aurora, IL 60504
  

Is my credit card transaction/sale secure?

Yes. Secure Socket Layer (SSL) with the highest level of encryption available is used to encrypt all of your personal information, including credit card number, name, address, and social security number, so that this information cannot be read as it is transmitted online. On all pages in which personal information is transmitted, SSL is used.

Technical Support

If your question is not answered in the following sections, please contact the Technical Support Hotline at (888) 213-5124 or e-mail REtechsupport@dearborn.com. Technical support is available 24 hours per day, seven days per week.

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System Requirements

What equipment do I need to operate the online courses?

REcampus online courses can run on either Windows-based PCs or Macintosh OS computers. Our online courses require an Internet connection and the supported browser is Microsoft Internet Explorer, 5.5 or greater.

What if I use AOL as my Internet Service Provider?

You may still access the internet using your AOL account. Simply dial-up using your AOL connection, but we recommend minimizing your AOL screen after signing on to the Internet by clicking the minus sign in the upper right-hand corner of the window. You can then launch Microsoft Internet Explorer by clicking the Start button, selecting programs, then choosing Internet Explorer.

Is my browser compatible to take your online courses?

Click here to see if your browser is both set up correctly and compatible with REcampus to take an online course. Our online courses require an Internet connection, 56K modem or greater, 800 x 600 screen resolution, sufficient memory to run system software and browser, Microsoft Internet Explorer version 5.5 or greater, with Java and Cookies to be enabled.

Tech Support’s Frequently Asked Questions

Online Courses

• When I try to register at REcampus, it tells me “E-mail address already in use.”
  
  This means that you’ve already registered, so you can now log in. To log in, click “Login Now” toward the top of the screen.
  
  
• I ordered a course but under Online Learning it reads, “You are not enrolled in any courses.”
  
  It’s possible that your order did not go through (check Profile / Order History), but most likely you have two REcampus profiles, one with a course and one without. Is it possible you are registered with two different e-mail addresses? Try logging in as both. If you are not able to find the problem, please contact Technical Support.
  
  
• I keep getting kicked out of my course / I got a “Page cannot be displayed” error / or the pages keep locking up.
  
  
  • Make sure you’re using Internet Explorer 5.5 or higher as your Internet browser (not AOL).
  • You may have corrupt temporary internet files. To delete these files, open Internet Explorer and click Tools / Internet Options. Under Temporary Internet Files, click Delete Files, select Delete all offline content, and click OK.
  • Your browser may not be set to check for new versions of pages. To fix this, under Tools / Internet Options / Temporary Internet Files, click Settings, and select “Every Visit to the page.” Click OK.
  • Your browser security settings may be set to block cookies. To fix this, under Tools / Internet Options / Privacy tab, click the Default button to change settings back to default.
  • You may have privacy or security software installed that is blocking cookies. Examples include Mcafee Internet Security Suite and Norton Internet Security w/ Privacy Control. If you have this software, make sure the cookies setting is set to allow third-party cookies.
  • You may have spyware or adware on your computer. Dearborn does not provide spyware removal software; however third-party software is available on the Internet for free. Two examples are Ad-Aware, and Spybot Search and Destroy. For more information about Ad-Aware, go to http://www.lavasoft.de/ms/index.htm. For more information about Spybot Search and Destroy, go to http://www.safer-networking.org/microsoft.en.html. For more information about spyware, adware, and how they get on your machine, go to http://www.microsoft.com/athome/security/spyware/spywarewhat.mspx
  • You may have a network firewall blocking cookies. Ask your network administrator to allow cookies from REcampus

CDROM Courses

• I completed my Interactive Exercise, but it still says “In Progress.”
  
  After you have completed an Interactive Exercise, you must close the exercise and then click the “Next” button at the bottom of the page. The next page will then tell you “Congratulations, you have completed the exercise.” If you click the “Main Menu” button instead, it will just take you back to the Main Menu and not finalize the exercise.
  
  
• I cannot get to the Main Menu in my course; the Main Menu button is grayed out.
  
  This means that you have not completed the entire Tutorial. When the Tutorial is complete, the “Main Menu” button will become live. To figure out which part of the Tutorial you didn’t complete, look through the list of topics and find the ones that read “In Progress.”
  
  
• My CD is scratched or broken.
  
  To get a replacement CD-ROM, contact the retail school or store where you purchased the CD. If you ordered the CD directly from Dearborn, please contact Dearborn’s customer service department at (800) 972-2220.
  
  

Using my Online Course

What are the content differences between an online course and a book-based correspondence course with the same title?

Online course content mirrors exactly what you would find in our print correspondence courses, with added enhancements. Each course may include additional examples, more detailed coverage of certain topics, and extra questions to help you learn more effectively. The online courses also include a glossary. Like the books used in home study, our online courses are divided into several individual lessons, each containing a set of up-front learning objectives as well as end-of-lesson reviews.

Once I register for an online course, can I start it immediately?

Yes. The online enrollment process includes credit card verification. In under a minute, you are approved to start your desired online course(s). You will receive an e-mail confirmation for your records and you may begin the course immediately following registration or at any time you choose.

Where do I go on the REcampus web site to take an online course?

Your virtual classroom can be found in the "Your REcampus" section prominently displayed on REcampus. After enrolling in an online course, you may click the Online Learning link to the left to view your course list.

**Please Note** You might need to Log In so that the REcampus system recognizes you. Simply click on Log In Now at the top of the screen from the REcampus home page and enter in the e-mail address you specified during the transaction process.

Must I complete the online course in one sitting, or can I log off and come back to it later?

Your online courses are engineered to "remember" where you left off, so you can return to a given section at a later time. Make sure you use the proper “Exit” buttons in the course so that your course is bookmarked properly.

Does my enrollment expire after a certain period of time?

You will be able to start the online course at any time during period allowed by your regulatory agency following initial purchase of the course. Most states allow for a 12-month enrollment, however your state may have different regulations. Please refer to your enrollment confirmation letter for your enrollment's availability.

Is there a final exam?

Your school and state determine this. Check with your school to determine your requirement:

• Online Course – online final exam
  
  If your school and/or your state require an online final exam, the final will automatically appear as an item in the course menu of your online course.
  
  
• Online Course - proctored final exam
  
  Some states require the final exam be taken in the presence of a proctor. When this is the case, the online course will not show a final exam item in the course menu. You should contact your school when ready to take the final.
  
  
• Online Course – no final exam
  
  If your school and state do not require a final, the course will not have a final exam on your course menu. Your school will be notified of your course completion after you have completed all the Lessons associated with the online course
  
  

If I don't pass the final exam on the first try, may I take it again? If so, is there an additional charge to take the exam more than once?

If a final exam link appears on the Study Plan page of your online course then you must take the final exam and pass it before your online course is complete. Please refer to any special final exam instructions that may appear in your online course.

Students in the state of Florida might be subject to special requirements such as timed final exams or the ability to only launch the final exam one time. Please contact your school to learn more about your final exam requirements.

How do I obtain CE credit for completing the course?

Your REcampus Partner School is responsible for following your state’s process for certification. Make sure you are on the REcampus web site for the school that you purchased your course through and click the Contact Us link to learn more about their certification process.

Continuing Education Requirements

How do I obtain CE credit for completing the course?

Your REcampus Partner School is responsible for following your state’s process for certification. Make sure you are on the REcampus web site for the school that you purchased your course through, and click the Contact Us link to learn more about their certification process.

Does my state require me to sign a statement to get CE credit for this course?

Some states require that you submit a statement verifying that you have personally completed your online course. If you are seeking certification in one of those states, the statement must be signed and dated by you. To access this form, click on the Courses link to the left, and then click on the button marked "Print Completion Affidavit". Please print the form, sign and date it, and send the original to your school.

Is there a final exam?

Your school and state determine this. Check with your school to determine your requirement.

• Online Course - online final exam
  
  If your school and/or your state require an online final exam, the final will automatically appear as an item in the course menu of your online course.
  
  
• Online Course - proctored final exam
  
  Some states require the final exam be taken in the presence of a proctor. When this is the case, the online course will not show a final exam item in the course menu. You should contact your school when ready to take the final.
  
  
• Online Course - no final exam
  
  If your school and state do not require a final, the course will not have a final exam on your course menu. Your school will be notified of your course completion after you have completed all the Units associated with the online course.