Have a Question?

Are you having trouble finding what you’re looking for? Following are some common questions and general information regarding the website and the services provided by Dearborn.

We continually update this page to reflect the most current user questions. If you don’t find the answer to your question in the following list, please contact one of our helpful teams!

How do I access Instructor Resources?

Instructor Resources are PIN-protected. To obtain the PIN for the title you are looking for, please contact your Client Experience Manager at 800.958.6707 or by email at salesops@dearborn.com.

How do I access Errata updates?

Errata updates are located on the Instructor Resources page. No PIN is required to access errata updates. Instructors and students alike have access to this page to receive updates.

I don‘t know who my Account Manager is. How can I get the person’s contact information?

Email us at partners@dearborn.com to find out who your Account Manager is and their contact information.

How do I receive the state submittal materials for online courses?

Contact your Client Experience Manager at salesops@dearborn.com to receive state submittal materials for online courses.

How do I know when products expire or new products are released?

We are constantly updating our content to remain current with the evolving industry. Visit the Dearborn Bulletin for the latest information on all product releases and soon-to-expire products.

How do I get a hard copy of the Dearborn Real Estate Education Catalog?

Request your copy of the latest Dearborn Real Estate Education Catalog.

Is my credit card transaction/sale secure on your bookstore?

Yes. Secure Socket Layer (SSL) is used to encrypt your personal information, including credit card number, name, address, and social security number. This information cannot be read as it is transmitted online. SSL is used for all pages through which personal information is transmitted.

What is Dearborn’s return policy?

Dearborn has implemented a graduated return policy, giving you more flexibility. If you are not completely satisfied, return your purchase with your packing slip and order number within 30 days for a full refund. Partial refunds will be granted up to 90 days from purchases. For more information, call 800.972.2220.

  • Full refund for the first 30 days after date of purchase
  • Returns made 31 to 60 days after date of purchase will be refunded at 75% of the original purchase price
  • Returns made 61 to 90 days after date of purchase will be refunded at 50% of the original purchase price

All returns should be sent to:
Dearborn Real Estate Education Returns
c/o RR Donnelley Book Fulfillment Services
1433 Pleasant Valley Road
Harrisonburg, VA 22801

NOTE: Please include the packing list with your return.

Does Dearborn offer online real estate courses?

Yes, REcampus is our exclusive online learning platform that makes it easy for any school to expand into real estate distance education. Through REcampus, your school can create a customized, branded site where students can register and take real estate online courses, from licensing and exam prep to continuing education.

How do I update my REcampus site content, logo, or color scheme?

Many areas of your REcampus portal can be customized to meet your school’s needs. Simply contact your Client Experience Manager at 800.958.6707 or by email at salesops@dearborn.com to make these changes.

How do I add or remove available courses on my REcampus site?

Adding and removing courses from your REcampus site can be done by contacting your Client Experience Manager at 800.958.6707 or by email at salesops@dearborn.com.

How do I create/edit my REcampus administrator account?

Administrator accounts can only be created by contacting your Dearborn Client Experience manager at salesops@dearborn.com. Once created, account details can be edited under the myAccount tab in the left navigation (when logged in).

How do I recover my REcampus username and password information?

On your REcampus login screen, click the Forgot username/password link and follow the directions provided.

I am a school administrator and need help with my REcampus site (e.g., managing the users, enrolling a student, adding portal resources, generating reports on my REcampus site).

Please contact Technical Support at 888.213.5124 or by email at REtechsupport@dearborn.com to receive instructional videos, Fast Facts, and resources pertaining to your REcampus inquiries.

How do I set up my account on Vital Source (eBooks)?

What is the refund/return policy for eBooks?

To request a refund for an eBook, please contact our customer service team at 800.972.2220. Dearborn’s return policy for eBooks is the following:

  1. For any codes that have NOT been redeemed, a full refund will be provided if processed within 30 days of the purchase. No refunds will be processed following the 30-day period.
  2. For any redeemed codes, a refund can be processed within seven days of purchase. Please note: a 5% admin fee will be charged for any redeemed codes. No refunds will be processed following the seven-day period.

How do I access an eBook I purchased?

How do I order eBooks in bulk?

To purchase eBooks in bulk and receive your school discount, please contact Dearborn Technical Support to order. Technical Support can be reached at 888.213.5124 or via email at REtechsupport@dearborn.com.

What are the system requirements for eBooks?

Mac Requirements:

  • Latest Mac Version 6.9
  • Mac OS X 10.8 or later
  • Internet connection for registration and downloading of eTextbook

PC Requirements:

  • Latest Windows Version 6.9.2
  • Windows 7/8/8.1/10 (32/64 bit)
  • Microsoft .Net 4.5
  • DirectX 10 compatible graphics card
  • Internet connection for registration and downloading of eTextbook

How do I contact Vital Source’s customer support?

Click here to contact Vital Source Technical Support.

Does Dearborn collect information from website visitors?

Dearborn.com uses Google Analytics and may collect information while you are using our site, which may be used to direct specific advertising upon your return to any of our websites.

Should you wish to learn more about Google remarketing processes you may click on this link: http://www.google.com/ads/innovations/remarketing.html.